I am so pleased with the friendly service, expertise, and going-the-extra-mile attitude that I experienced with salesman Tim Benn. I doubt I will ever shop for flooring anywhere else! I highly recommend Great Floors of Lacey and particularly Tim Benn.
My husband and I want to thank Layne Johnson our salesman for making our selection of carpeting for our home and "outstanding experience". Layne was so very helpful. Our carpet laying experts Steven, Jason and David arrived on timeand went above and beyond to make the two day experience actually fun! Excellent workmanship! A big thank you to each of you! Our experience with Great Floors has been exceptional!
Dean and Martha
Just thought I'd let you know that the carpet and everything is installed, and looks Great. I'd also like to give an atta-boy for Dan and his partner.
Those two work together like a left hand and a right hand. Those boys really know what they're doing and I commend them for a job very well done. Thought I'd let you know.
I wanted to take a moment out of my day to email you and let you know what a great experience I have had dealing with Justin. To give you a little background, we bought a fridge from Fred's Appliance and I paid the $60 to have them deliver it, as our house was new and I didn't want to scuff the floors. In hindsight I should have done it myself. Not only on delivery did they scrape the slate in the entry way, but they also left a 2 foot gash in the wood floors that spanned 10 planks or so. Dealing with Fred's was an absolute nightmare, 3 months after I hadn't heard from anyone, and when I called no one knew who I should talk to. Luckily I got the name Justin at Great Floors and contacted him. He took the reins in the entire process, got a hold of the right people at Fred's and more importantly communicated to me throughout the whole process. Needless to say, my experience with him and Fred's was night and day.
I rarely request to know a managers name and contact information, but I felt compelled to do so because Justin handled himself in such a professional manner, his communication was clear and concise and he always followed up. Because of him our living room and entryway are back to normal. A tremendous asset to your company!
Please know that you have a great employee in Justin and because of him, you also have a new client the next time I need any flooring or tile work. Customer service goes a long way in business and I am glad your company still prides itself on it. Keep up the good work and I look forward to working with Great Floors in the future.
I just wanted to drop you an email to tell you how wonderful Tim Benn was to work with at the Lacey Great Floors. He went above and beyond for us. We just wanted to pass on our appreciation. The job turned out beautiful.
WPC would like to take this opportunity to say ³Thank You.² Thank you for all the top-notch work provided by Great Floors at the Women's Correctional Facility in Purdy, WA. All tasks were completed in a timely fashion which allows us to maintain our construction schedule. The partnership between WPC and Great Floors has proven to be "Best in Class."
I need to express my satisfaction with my new floor! It was a pleasure to do business with Great Floors! From my first encounter with Pam to the installation with Jack Cummings I was impressed by the professional handling of my quest for a new floor. Pam readily answered my questions and gave me direction in the selection, then followed that up with the most polite, clean and knowledgeable installer in Jack and his helper Jim. Great job!
Your guys are terrific! They do fantastic work and very personable. They work well with Seniors.
They were on time (even a little ahead)! I am so pleased! I am equally pleased with you and your service to me. You have gone above and beyond to get our emergent apartment ready to rent out today! Kudos to all involved!
I consider Great Floors and you, Jack to be the first place I call when I need my next apartment carpeted!